4.2 
45 Google reviews
Claims: claims@hepstar.com / 086 144 4548
Emergency Services: +27 11 991 8731 / 
+27 83 676 0411 / assist@europassistance.co.za
Comprehensive Travel Insurance
Our plan covers up to R50 million for emergency treatment or evacuation, including listed adventure sports injuries.
Competitive Premiums
Fair Outcomes
Timely Support
Visa Compliance
Our Comprehensive Travel Insurance for South African residents under the age of 71 years covers medical emergencies, trip cancellations, listed adventure sports injuries and meets Schengen Visa requirements.
Why Choose Comprehensive
Travel Insurance?
Extensive Cover for Peace of Mind
International travel is unpredictable, and medical expenses abroad can easily exceed R1 million – especially in countries like the US, Canada, or Switzerland. If you’re visiting remote destinations, evacuation costs can be high. Our plan covers up to R50 million for pre-existing medical conditions, emergency treatment or evacuation, including for listed adventure sports injuries.
Support When You Need It Most
Partnering with Europ Assistance, we ensure that you have access to a global network of medical and support services, providing specialised assistance whenever and wherever you need it.
What Does the Plan Cover?
Download the Key Information Document for a detailed overview of the benefits, terms and conditions.
What Makes This Plan Different?
More Cover, More Confidence
Unlike our Budget plan, which offers R2 million in cover and excludes adventure sports and pre-existing medical conditions, the Comprehensive plan is designed for those seeking broader protection. It’s ideal for travellers looking for extra peace of mind during their journey.
Flexible One-Way Travel Option
Planning a longer stay or travelling as a digital nomad? Our Comprehensive plan covers one-way travel for up to 30 days, perfect for spontaneous travellers or those needing flexibility. (Note: Cover is not applicable for immigration purposes or taking up work abroad.)
Exclusive Benefits
Hepstar customers who purchase Comprehensive Travel Insurance are given a 20% discount on travel eSIM bundles and free access to the UrSafe personal safey app for 60 days.
International Assistance Services and Customer Support
Hepstar partners with Europ Assistance South Africa, trusted to handle international emergencies and assistance services.
With over 35 years of experience, Europ Assistance provides a range of emergency services supported by cutting-edge global technology. Their 24/7 contact center offers multilingual telephonic advice and is available via email, helpline, or WhatsApp.
For any claims, policy changes, or general queries, Hepstar’s dedicated support team is here to assist during normal office hours.
Please note that plans are offered on a non-advice basis, so you are responsible for ensuring the plan suits your needs. If you have any questions or need more information about your cover, feel free to contact us or check out our FAQs page.
Why Choose Hepstar
Competitive
Premiums
Comprehensive
Coverage
Practical
Benefits
Schengen Visa
Compliant
Dedicated
Support
Fair
Outcomes
What Our Customers Say
Start Protecting Your Travel Plans
Speak to one of our travel insurance specialists.
STAY SAFE, ALWAYS
PREMIUM PERSONAL SAFETY APP
UrSafe is a leading personal safety app designed for the safety of you and your loved ones, featuring real-time location tracking, emergency alerts, and quick access to support.
GET 60 DAYS FREE
on any purchase of comprehensive travel insurance and other selected products!
STAY CONNECTED ANYWHERE WITH SIMTEX
TRAVEL eSIM BUNDLES
One eSIM, no physical card needed – global connectivity, easy activation, and top-ups with no high roaming fees.
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with any comprehensive travel insurance purchase!
Partners & Protection
