4.2 45 Google reviews

Claims: claims@hepstar.com / 086 144 4548

Emergency Services: +27 11 991 8731 / +27 83 676 0411 / assist@europassistance.co.za

Lost Luggage Protection

Protect your luggage with Trace Me’s Lost Luggage Service.

BUY NOW

Competitive Premiums

Fair Outcomes

Timely Support

Visa Compliance

Keep Your Luggage Safe with Trace Me

Trace Me’s Lost Luggage Protection is designed to alleviate the stress of lost or delayed bags while travelling. By attaching a Smart-ID tag to your luggage, you gain access to a reliable tracking service and a warranty of $1,000 if your bag isn’t found within 100 hours of reporting it missing.

Why Choose Trace Me?

Travel with Peace of Mind: Enjoy your travels knowing you’re equipped with a powerful tracking solution that significantly reduces the chance of lost luggage.
Your Best Chance for Recovery: With Trace Me’s VIP tracing and personalised assistance, Hepstar customers have experienced a 100% recovery rate to date.
Global Coverage: Integrated with SITA WorldTracer®, trusted by over 400 airlines and operational in more than 2,500 airports worldwide, ensuring your luggage is tracked globally.

Learn more

BUY NOW

How It Works

When you purchase Lost Luggage Protection, you will receive an email containing your VIP Smart-ID tag and an “Inside Bag ID Sheet.” Here’s a step-by-step guide to protecting your luggage:

Print: Print your Smart-ID tag and the Inside Bag ID Sheet.
Register: Register your Smart-ID with Trace Me at register@tmlt.co.uk or via the free app. This step allows Trace Me to securely store your information and connect with you via email. You can also upload photos of your Smart-ID attached to your bag.
Prepare: Cut out the Smart-ID and fit it into your bag tag holder.
Attach: Securely attach the registered Smart-ID to your bag and take a photo for your records.
Insert: Place the Inside Bag ID Sheet inside your bag, ensuring it is visible if the bag is opened.
Report: If your bag goes missing and doesn’t arrive at your destination, go to the airline’s lost luggage counter to fill in the standard lost luggage report, including the Trace Me serial number in your bag description.
Notify: Send a copy of the report to Trace Me via the app or email VIPHelp@zendesk.tmlt.co.uk. You will receive an electronic form requesting basic details about your flight, your bag, and confirmation of your contact details. Attach a photo of the airline report and send it back to Trace Me.

Ready to Protect Your Luggage?

Trace Me will coordinate with airlines and baggage handlers to locate and return your bag, providing you with updates on the status at least once every 24 hours until your bag is found.

For more information, please visit www.tmlr.co.uk or read the Terms and Conditions. Trace Me Lost Luggage Service is administered by Trace Me and is not a financial or insurance product.

Don’t leave your luggage to chance! With the tag on your bag, you have 100 times less chance that your bag will get lost. Purchase Lost Luggage Protection for only R85.

Learn more

BUY NOW

Why Choose Hepstar

Competitive
Premiums

Comprehensive
Coverage

Practical
Benefits

Schengen Visa
Compliant

Dedicated
Support

Fair
Outcomes

What Our Customers Say

“”Very professional way this has been handled so far. Prompt.”

Lynette
“After excellent service from Hepstar in 2022, I had another incident during a recent trip to France. Once again, Hepstar exceeded my expectations with superb service. They provided a top-grade experience for refunding damage excess costs from the car rental company, processing the refund within 10 days with minimal fuss and reasonable documentation. I highly recommend them for car rental excess cover – do not go anywhere else!”

Karl
“Very happy with their speedy and efficient service for a claim. Highly recommended for anyone travelling overseas – I will never travel without this again. Their cover is the most comprehensive I have seen.”

Gwendoline
“Hepstar came to the rescue by helping me with a claim under difficult circumstances. Briefly stuck at Glasgow Airport on a Sunday due to a flight cancellation, and the returning hired car had a slight scratch on the rim. An immediate payment was requested in British pounds. Upon return to South Africa, I enquired whether this incident would be covered. And YES, Hepstar to the rescue. Thank you.”

Mark